Electric Tobacconist – Is There Still Time To CHANGE And Re-Proceed With The Order?
The Electric Tobacconist is probably the leading UK online electronic cigarette stores selling some of the top brands of vaporisers and e-cig products available. They are located in the heart of Cornwall in the South East of England. There are lots of other leading brands of electronic cigarettes available like the Champ, Marl and Vapesti brands. The Electric Tobacconist strives to provide the most effective in vaporisers and electric cigarettes, in stock and prepared to sell. Their concentrate on quality over price makes them just about the most popular online vaporisers and e-cig shops in the UK. They are constantly updating and improving upon their e-commerce facilities in order that customers can easily select the products that best suit their needs and budgets.
There are unfortunately delays because of capacity issues with regards to the Electric Tobacconist. However, that is something that they are actively attempting to resolve. In July, they received additional capacity and now they boast a 2.5kVA power supply. This should help to improve the reliability of these services, although there are occasions that the issue does present itself. This however rarely happens, as the staff is always extremely friendly and helpful, answering any queries or concerns that customers could have quickly and without hassle. The staff does make sure that the customer is fully content with the products that they are ordering, prior to the order is dispatched.
Throughout a recent visit, we were told that the Electric Tobacconist’s orders usually take between three and six weeks to reach. This is largely influenced Puff Bar Flavors by which country the vendor is situated in, as there are delays due to international shipping and delivery times, along with the time taken for owner to send the goods over. This then affects the speed of which they can process the orders, and also the amount of stock that they have on hand. They are attempting to improve their speed of service, in order to deal with increased demand and reduce the amount of time it requires them to fill orders and dispatch them with their customers.
Whenever we visited Brightpearl, they had approximately fifty products available, which was significantly less than some other online stores. Additionally it is likely they are experiencing higher demand than various other online stores, which could explain the difference in order volumes. However, despite this, they were still very prompt within their service, with one member of the team even greeting us once we entered the shop.
The staff provided excellent customer support, helping us to understand the many products they sold, including their relative merits. We were even offered the chance to buy a few items to test out, although we could not sample them all. There was no customer service phone number, so we were left with the friendly and helpful staff of Brightpearl to handle. Once we had bought several items from them to try out, we were then in a position to contact them to learn how fast they might deliver the items to our home. They delivered quicker than most e- cigarette or vaporizer companies, nonetheless it seemed to depend on how fast we were willing to wait.
Due to the overwhelming number of orders that they are currently experiencing, they are now experiencing unprecedented levels of traffic in their stores. Actually, they are still having issues with slow-moving delivery vans, which are causing significant delays in service. As a result of this, they are only processing orders under emergency conditions. They are also implementing further automation in an effort to increase efficiency and save their staff time. In the mean time, they’re pleased to welcome back regular customers that have recently ordered from them, as long as they are making a supplementary purchase or two by way of “extras.”
Customer service is the number 1 issue that we always desire to see first when coping with an online vendor such as this. We were very impressed with how promptly our request of a refund was handled. We were also very pleased to learn that we didn’t have to pay for a second opinion or to contact other customers regarding our concerns. Actually, the complete process was handled entirely in due time.
Overall, we were extremely impressed with this particular company’s customer service and would recommend to anyone who is currently experiencing problems with their order fulfillment. In the future, we will continue to keep an eye on things such as the electric tobacconists which are experiencing severe delays due to an influx of orders. We shall also continue steadily to monitor the electric marketplaces so that you can determine the quality vendors that are currently experiencing issues. Ultimately, it seems that everyone is noticing that the quality of the merchandise in the electric marketplace has dramatically increased. Hopefully, this can continue to prove to be true for the long term. However, we will continue steadily to monitor the situation as it evolves.